Delivery
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Yes you are welcome to collect your order from our warehouse in South Molton, Devon. You can place your order as normal on the website but when it you go through checkout you can select collection instead of delivery. Please bear in mind that we do manufacture most order for furniture to order a...
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We use a variety of different delivery services depending on order value and delivery location. For courier deliveries we use Hermes, DPD or FedEx For pallet deliveries we use Palletways Dedicated Storage 4 Crafts van delivery White Glove deliveries with assembly are delivered using our own tran...
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When your order is despatched you should be emailed from us or the courier company a tracking number and link to the couriers website to track the delivery. Please use this link to track the individual status of all of the parcels included in your shipment. This applies to deliveries from DPD, Fe...
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I have not received all of my parcels from the courier, what should I do?
We are sorry if you have received a partial delivery from the courier. This can happen sometimes especially with multi part consignments. In the first instance please check you email (including any junk or spam folders). There are times when we may generate too many shipping labels so it may say... -
I have not received, or I have lost my instructions can I get a new copy?
Yes, all of our furniture instructions are available to download from the website here: https://storage4crafts.com/pages/instructions -
I need to re-arrange my FedEx delivery as I am not going to be in, can this be done?
Yes, you can re-arrange your delivery directly with FedEx. This can be done by using the live chat option on the FedEx website click the FedEx virtual assistant in the bottom right hand corner. When there if you type "talk to an operator" you will be transferred to a live chat agent who will be ... -
My delivery has arrived but some of the contents are damaged, what should I do?
We make every effort to ensure that all items are well packed and arrive with you safely, but sometimes damages do occur in transit. We apologise if this is the case, we do understand how inconvenient it is when items arrive damaged and we will get replacement items to you as quickly as we can. ... -
My delivery has arrived but some of the contents are missing, what should I do?
Whilst we try to make every effort to make sure that there are no errors with your order, there are occasions when mistakes can happen (all of our orders are picked, packed and despatched by humans and some times we do make mistakes!) We apologise if this is the case, we do understand how inconve... -
If you have already ordered it will have stated at checkout what the current delivery timescale is for your area. This will depend on the order value and the delivery service selected. We will always be in touch after you have ordered to let you know when you can expect your delivery in advance ...